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Past webinars

March Webinar (38 minutes)

This time we combine Systems Thinking and a practical example, and look at how Systemic Service Design was applied at Amazon.com

October Webinar (30 minutes)

Dr Arash Golnam talks about wholeness versus fragmentation, causal tracing, and the By-Product Effect©

 

November Webinar (46 minutes)

Dr Arash Golnam discusses the semantic space of Systems Thinking; causal tracing; learning to design or design to learn; and service design education 2.0